Terms and Conditions

·  By Entering and purchasing at NAPOLEAO - Wine Shops & Gourmet  ( www.napoleao.eu) you affirm that you are of Legal Alcohol Drinking Age, in the country where you are acessing our website.

 

All purchase deliveries have to be signed by Legal Alcohol Drinking Age Adult!

 

·  How to Place an Order

Placing your order with “NAPOLEÃO - Wine Shops & Gourmet” is simple and convenient. Please follow these following steps:

·Select "NAPOLEÃO - Wine Shops & Gourmet" products by clicking "add " or "buy one"

·Log-in or create a new account

·Enter your billing information

·Enter your shipping information

·Select your shipping country from the "shipping costs"

·Confirm your order

·If you have any “Gift Certificates” or “Coupons”, enter the code and click “Apply Changes”.

·Proceed for Payment

·If you have a PayPal account you make login

·If you do not have a PayPal account, you may pay with credit card at the PayPal site.

·Confirm payment for both 8 and 9 steps.

·Once payment is completed you automatically return to NAPOLEÃO – Wine Shops  & Gourmet

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To ensure that your order is processed in a timely fashion, please review the following information:

 Legal Age Requirement. All wines, spirits and gourmet products are being sold by "NAPOLEÃO - Wine Shops & Gourmet". Wines & Spirits may be sold and delivered only to a person who is at least 18 years old  (Europe) or at least 21 years old (Rest of the World). By virtue of your order with www.napoleao.eu you represent to us that you are at least the legal required age mentioned above and the person to whom any wine will be delivered is also at least at least the legal required age mentioned above. At the time of delivery, any shipment containing an alcohol beverage product will require the signature of an adult possessing valid picture identification issued by a government agency proving he or she is at least the legal required age mentioned above.  

Preventing Underage Purchases:

AN ADULT SIGNATURE IS REQUIRED BY LAW FOR ALL DELIVERIES!

If no one is available to receive the package, a subsequent attempt to deliver will be made. We encourage you to use a commercial business address such as your office to assure the fastest delivery time. If subsequent attempts are unsuccessful, your order will be returned to the logistics center it originally shipped from. An additional fee will apply to reship undeliverable packages.

“NAPOLEÃO - Wine Shops & Gourmet” complies with all national and international laws regarding sale of alcohol to minors. All shipments require an adult signature; proof of age will be verified by delivery carrier. No deliveries will be made to a visibly intoxicated person.

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   ·  Vintage Substitution - policy

On occasion the chosen vintage of a wine will sell out or be replaced by a new release after your order is placed. In such cases, “NAPOLEÃO - Wine Shops & Gourmet” will substitute with a comparable vintage. If you would rather be notified if your chosen vintage is unavailable you can select "no" under "vintage substitution" in your shopping cart. “NAPOLEÃO - Wine Shops & Gourmet” reserves the right to substitute a comparable vintage on wines under15€.    

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·  Basics - Payment Options

“NAPOLEÃO - Wine Shops & Gourmet” accepts Bank Transfer payment and payment through PayPal the following credit cards: Visa®, MasterCard®, American Express®, JCB® and Discover®, and others, depending on PayPal acceptance.   

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·  Gift Certificates - learn more

Gift certificates are available from €5 till €1500

If you select the Online E-card option, your gift message, the gift certificate € amount and code will be sent in email form to the email address specified in your order within 24 hours after your purchase. 

To redeem a “NAPOLEAO – Wine shops & Gourmet” gift certificate, enter the gift certificate number on the Billing Information screen during the checkout process. Once you enter your gift certificate code, the full value of the gift certificate will be credited to your “NAPOLEAO – Wine shops & Gourmet” account. You will not need to enter the gift certificate number for future purchases. Only one gift certificate may be redeemed per purchase. Please note that you will still need to enter your credit card information, even if your gift certificate covers the full amount of your order. As long as the value of your gift certificate exceeds the price of the product you are purchasing, no charge will be made to your credit card. 

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·  Basics - Email Confirmations

“NAPOLEAO – Wine shops & Gourmet” sends email order confirmations to the address specified in your account. An email confirmation of new orders is sent that specifies when your package has been shipped. Email confirmations are considered a service, and are therefore still delivered to customers that have requested not to receive promotional email messages from “NAPOLEAO – Wine shops & Gourmet”.

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·  Countries where we ship to

We ship to all European Community Countries, no costums taxes are applicable for private consumption. We ship to all countries where alcohol is acceptable. Nevertheless we are not responsible for any taxes that may be applicable by the destination countries customs or in case a package is seized by the destination costums. Although, through our experience, most countries do not apply any taxes in small quantities (maximum 18 bottles) for private consumption. If you have any doubts please contact us: wine@napoleao.eu 

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·  Discounts, promotion codes, coupons - how to redeem them on an order

To redeem a coupon or discount code on a “NAPOLEAO – Wine Shops & Gourmet” order, enter the code in the field provided just below the list of items you've ordered in your Shopping Cart. Once you've entered to code, click the "Apply Changes" button near the bottom of the same page to see the impact on your order total.

All the offers, special offers and prices mentioned at www.napoleao.co.pt are exclusive to our web store and may not be extendable to our phisical stores.

Some specially priced items may be ineligible for additional discounts, and will include on their description pages a note that reads "(not eligible for promo code or discount)." Only one promotion code can be used per order.

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 ·  Gift certificates - how to redeem them on an order

To redeem a gift certificate on a “NAPOLEAO – Wine Shops & Gourmet”, complete your product selections and click "proceed to checkout," then on the "Billing Information" page enter the certificate number in the field provided on the right side of the page.

Once you enter your gift certificate code, the full value of the gift certificate will be credited to your “NAPOLEAO – Wine Shops & Gourmet” account. You will not need to enter the gift certificate number for future purchases.

Only one gift certificate may be redeemed per purchase. Please note that you will still need to enter your credit card information, even if your gift certificate covers the full amount of your order. As long as the value of your gift certificate exceeds the price of the product you are purchasing, no charge will be made to your credit card. 

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·  Gift message - how to include one on an order

Enter extra comments at “Payment” step, we will follow your instructions or send us an extra email message with all your comments/ instructions.

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   ·  Claims - policies

“NAPOLEÃO - Wine Shops & Gourmet” all products aquired at our wesite may be returned within 14 days according to the following laws of the Portuguese Republic "Decreto-Lei n.º 143/2001 e Decreto-Lei 82/2008 de 20/05".  Contact us if you have any doubts.

All products received should be verified up on their reception by our costumer. If there is some kind of damage, the costumer may send the package back immediately or right a note on the reception receipt saying that the package appear to be faulty. Picture should be taken and “NAPOLEÃO - Wine Shops & Gourmet” should be immediately informed, so that it may proceed with the due claim together with the transport company used. Then claim and insurance proceedings will begin.

   All purchases made at “NAPOLEÃO - Wine Shops & Gourmet” website are subjected to the Portuguese Republic Laws.

   Any conflit or claim of the "Terms & Conditions" of this website resulting any legal proceedings should be brought in the courts of the Portuguese Republic.

When the Costumer is located outside Portugal any legal proceedings should be brought, exclusively, in the courts of the Portuguese Republic.

Please submite all your claims first to “NAPOLEÃO - Wine Shops & Gourmet” throught the available contacts, we shall try to resolve the situation with you.

The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.http://ec.europa.eu/odr

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If you have any doubts, please contact us:

Email: wine@napoleao.eu

Phone: (00351) 21 886 11 08  or   21 887 20 42  Fax: 21 886 11 09

 


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